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Understanding, planning for, and exceeding the expectations of your customer is paramount to any business, whether operating in the private or public sectors. Delivering interactive yet integrated solutions and services to a business, individual or citizen in the marketplace drives customer retention, market differentiation and most importantly provides both the customer and your business the right outcome for each interaction.
NTT DATA Business Solutions has a broad range of business solutions and services to help organisations meet customer centric challenges in the rapidly changing technology marketplace. Leveraging SAP CRM at its core, NTT DATA Business Solutions helps organisations design, implement and fully manage solutions spanning multi-channel interactions (mobile, web, call centre, etc.), account execution, customer loyalty and retention, campaign/marketing management, sales and service delivery (including field mobility), case management, and customer/citizen analytics. NTT DATA Business Solutions can provide software, implementation services and full application management including hosting for SAP CRM. The NTT DATA Business Solutions offering includes full scale implementations as well as Rapid Deployment and Fast Start solution options.
With customers spanning a broad range of industries including, but not limited to, Public Sector, Retail, Engineering and Construction, FMCG and Mining, our capability to deliver the right business outcomes are proven.
NTT DATA Business Solutions leverages its world class capability including global thought leadership and IP for the benefit of local customers. This global capability and knowledge provides additional implementation/support options to our customers to deliver increased functionality with lower Total Cost of Ownership and faster Return on Investment. It also enables us to service customers internationally for their SAP CRM needs as businesses expand.
For more information on how NTT DATA Business Solutions can assist with your SAP CRM requirements call +61 2 8908 4200 or email us.